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Terms of Service

This is the agreement between you and Naven. It is written to be read by the people it binds — including teenagers, who make up a large share of Naven's members — so it is in plain sentences rather than defined terms. Where something is a real limitation, it says so instead of burying it.

Last updated 20 October 2026
Minimum age
13, or under 13 with a guardian
Price
Free. No tier, no card
Expectation of privacy
None — section 1
Expectation of security
None — section 2
Screening
Twelve categories, best effort, no guarantee
Encryption
In transit and at rest, not end-to-end

Read this first. By creating an account, signing in, or using Naven in any way, you agree to these Terms, including these three points:

  1. You have no expectation of privacy on Naven. Anything you send, post, upload, type or say through it can be read, screened, stored, and in some cases disclosed, as section 1 sets out.
  2. You have no expectation of security on Naven. Naven promises no level of security of any kind, and your information may be lost, exposed or accessed by others, as section 2 sets out.
  3. You use Naven entirely at your own risk. It is provided “as is”, without warranties, and to the fullest extent the law allows Naven and its developer are not liable for what happens through it, as section 12 sets out.

If you do not agree, do not use Naven. If you are under 13, a parent or guardian must agree to these Terms for you. If you are 13 to 17, a parent or guardian must agree to these Terms for you too: you can use Naven normally for seven days, after which sending waits until they have.

The short version

Not a substitute for the rest of this page, but an accurate summary of it:

1 · No expectation of privacy

You have no reasonable expectation of privacy in anything you send, post, upload, type, say or store on Naven. That includes messages, drafts, pictures, voice notes, files, channel posts, conversations with Naven AI, your display name and photo, and information about when, how and with whom you use Naven.

Specifically, you understand and agree that:

  1. Naven is not end-to-end encrypted. Your content passes through and is stored on Naven’s systems and those of its service providers (including Google, Cloudflare and Agora) in a form those systems can read.
  2. Your content is read by software before it is delivered. Every message, picture and voice note is screened automatically, including by third-party AI providers, and text is screened while you are still typing it. Voice notes are transcribed to be screened.
  3. Naven can access your account and content. Nobody reads messages as a matter of routine, but Naven’s developer has technical access to the systems that hold them and may access, review, preserve, remove or act on any account or content to operate and fix the service, to investigate a report or a suspected breach of these Terms, to protect anyone’s safety, or to comply with the law.
  4. Naven may disclose your information. Naven may preserve and disclose account information and content to law enforcement, a court, a regulator or another party when it believes in good faith that the law requires it, or that it is necessary to prevent harm to a person, to investigate abuse, or to protect Naven, its members or the public.
  5. Other people keep what you send them. Anyone you message can read, copy, screenshot, save, forward or show what you sent. Members of a group see what is sent to the group. Channel posts are visible to everyone who can see the channel, which may be anyone with the link. Naven cannot control any of this.
  6. Parents and guardians see some of your activity. If a parent or guardian is set up on your account, they can see who you talk to, when, how much time you spend on Naven and what the screening stopped — not the text of your messages, except messages Naven’s screening stopped from being sent. From 19 October 2026, if you are under 18, a linked parent or guardian can read the words of a message the screening refused to send, for 30 days after it was stopped (for an account under 13, only once the parent has turned this on in the parent controls). They cannot read a message that was delivered, anything anybody else wrote, or a picture or voice note that was stopped — only that one was. Naven tells you in the app when this applies, and in each refusal. Refusals before 19 October 2026 are shown to a parent by category and time only.
  7. Deleting is not a guarantee. Deleted content can remain in other people’s conversations, in service providers’ logs, backups and caches, and anywhere it was copied before it was deleted.
  8. Information about your connection is processed. Your IP address, device and browser information, and the times you use Naven pass through its providers as part of delivering the service.

You consent to this monitoring, screening, storage, access and disclosure by using Naven, a parent or guardian consents to it for a member under 13, and a member aged 13 to 17 confirms that a parent or guardian permits it. The Privacy Policy describes what Naven currently collects and does with it; it is a description of practice, not a promise of confidentiality, and it does not create any expectation of privacy. Do not use Naven for anything you need to keep private.

2 · No expectation of security

Naven makes no promise, representation or guarantee that it is secure, and you have no expectation of security when you use it. Not “military-grade”, not “bank-level”, not any level.

Specifically, you understand and agree that:

  1. Naven is an independent product and has never had a security audit. It has bugs, some of which may expose information.
  2. Your information may be lost, altered, exposed, or accessed by people who should not have it — through a flaw in Naven, a failure or breach at a service provider, an attack, a mistake, or someone getting into your account or device.
  3. Protections are not guarantees. Screening, parental controls, age bands, blocking, PINs, passkeys and every other safety or security feature can fail, be bypassed, or not work at all.
  4. You are responsible for your own account and devices. That means keeping your password, email account and devices secure, signing out of shared devices, and telling Naven if you think someone else has access.
  5. Do not send or store anything through Naven that would harm you or anyone else if it were exposed — including passwords, financial or banking details, government ID numbers, medical information, intimate images, or anything confidential.
  6. Naven is not for emergencies. Messages can be delayed, refused or lost. If anyone is in danger, contact your local emergency services, not Naven.
  7. Notice of a breach is not promised beyond what the law requires.

To the fullest extent the law allows, Naven and its developer are not responsible for any unauthorised access to, or loss, alteration, interception or disclosure of, your account, content or information. See section 12.

3 · Who may use Naven

You may use Naven if you are 18 or older, or if you are younger and a parent or guardian has agreed to these Terms for you in the way this section describes. Naven applies stricter screening to accounts for anybody under 18, and its strictest to accounts for anybody under 13.

How a parent or guardian agrees. When an account says it belongs to somebody under 18, Naven asks for a parent or guardian — required under 13 before anything is sent, and required from 13 to 17 within seven days — in one of two ways, whichever the family prefers. On the member's device: the parent reads a page that explains what Naven is and what these Terms say, types their own name and email address, states that they are the member's parent or legal guardian and 18 or older, and may be asked to confirm they are an adult with AgeVerif, a separate age-checking company (always, for a member under 13). By email: Naven sends the address the member gives a link to the same page. Either way, agreement is recorded only when the parent ticks the statements and presses “I agree”; opening the page agrees to nothing. Naven records who agreed, how, when, and to which version of the Terms, and emails the parent a copy with a way to withdraw. A parent's agreement carries over when these Terms change: the parent is emailed what changed and may withdraw at any time from the parent controls, which pauses sending on the account. If a guardian is already set up on the account, only they can agree, and a child cannot redirect the request to another address.

For a member aged 13 to 17, this is a record that somebody gave a parent's details and agreed, with an adult check where AgeVerif was used. No method can be certain that the person who agrees or signs is in fact the child's parent or guardian, and Naven does not claim that any of them is. Giving an address that is not a parent's or guardian's, or signing a consent form for a child who is not yours, is a breach of these Terms and may be unlawful.

Through an organization. If you use Naven through a school, district or other organization that has a signed agreement with Naven, that agreement also applies to the information Naven holds for the organization, and it prevails over these Terms where they conflict about that information. The organization, not Naven, decides who is given an account through it.

Separately from agreeing to the Terms: if an account for somebody under 13 keeps sending something serious that the safety screen refuses (see section 7), sending is also paused until a parent or guardian confirms the account from a link Naven emails to their own inbox.

The age you give at sign-up sets your protection level. Naven stores only the band (under 13, teen, adult), never your birth year. If Naven has reason to doubt the age on an account — including when the account has been blocked twice, see section 7 — it may pause sending, or use of Naven Social and the Forum, until the age is confirmed.

If you are under 18, you may use Naven only with the permission of a parent or guardian, and by using it you confirm that you have it. A parent or guardian who agrees to these Terms does so on your behalf and is responsible for your use of Naven. Parents and guardians: by agreeing, you accept these Terms — including sections 11 and 12 — for your child and for yourself. Naven is not a child-safety product, and nothing on it replaces your supervision.

You may not use Naven if a previous account of yours was removed for breaking these terms.

4 · Your account

You need an email address to use Naven, and Naven does not give you a new password. You sign in with an email address you already have — through Google, with a one-time code Naven emails to that address, or with a passkey saved on your device. Your existing email account (Gmail, Hotmail, Outlook or any other) is simply how Naven recognises you: signing in is not creating a new email account, and Naven never sees or stores the password to your email. Whoever controls that email address controls your Naven account, so keep your email account secure. There is no guest mode; a guest session started before September 2026 must attach an email address before it can continue, and one that does not is not kept.

The one exception is an account the operator sets up for somebody who cannot sign in this way. It starts with a navenapp.com sign-in name and a temporary password that only lets its holder choose their own; from then on it is an ordinary account.

Keep your sign-in to yourself. You are responsible for what happens on your account, and if you think someone else has access to it, sign out of other sessions and contact us.

Naven has no public member directory. Nobody can browse a list of members, and your email address is never shown to another member — the only thing a lookup can reveal is your display name, and only if you turned that on.

5 · What you agree not to do

The prohibited conduct is the same twelve categories Naven screens for. They are written out in full because a policy you cannot read is a policy you cannot follow:

  1. Spam and scams — phishing, fake giveaways, posing as a bank, a service or a relative to extract money, codes or credentials, and sending the same unsolicited message to people who did not ask for it.
  2. Malware and malicious links — links or files intended to compromise somebody's device or account.
  3. Harassment and bullying — threatening violence against a person, telling someone to end their life, or sustained degradation aimed at a person.
  4. Hate speech — slurs, and attacks calling for harm against or dehumanising a protected group.
  5. Credible threats of violence — expressing a serious intention to harm another person.
  6. Sexual exploitation or abuse — requesting sexual images, sextortion, grooming, and anything sexual involving a minor.
  7. Illegal transactions — arranging a drug sale, stolen data, forged documents, untraceable firearms, or violence for hire; and recruiting for a violent extremist group.
  8. Doxxing and privacy violations — publishing another person's home address, phone number, workplace, school or identification without their consent.
  9. Encouraging self-harm — encouraging or instructing another person to hurt themselves. Describing your own distress is not prohibited and is never blocked; see the note below.
  10. Graphic violence — real footage of a person being killed or maimed, and imagery used to threaten or shock.
  11. Sexual content — explicit sexual conversation, description or roleplay, including between consenting adults. Affection, flirting, asking somebody out, and discussing relationships or sexual health are not this.
  12. Drugs — buying, selling, sourcing, dosing, describing or encouraging recreational drug use. Asking for help with an addiction, describing recovery, prescribed medicine, alcohol, and argument about drug policy are not this, and somebody reaching for help is never blocked.

Screened in addition to the list above: slurs, and strong language. Both are refused for every member, at every protection level, with the reason shown to whoever wrote the message.

Also screened: explicit sexual conversation, including between consenting adults, and recreational drug use — buying, selling, sourcing, dosing, describing or encouraging it. Affection, flirting, asking someone out and discussing relationships or sexual health are not that and are delivered. Neither is asking for help with an addiction, describing recovery, prescribed medicine, alcohol, or an argument about drug policy: somebody reaching for help is never blocked.

Deliberately not screened: insults, disagreements, political opinions, dark humour, describing a violent film, and someone saying they feel awful. Naven delivers those. A messaging app that refuses to carry "I hate you" or "I want to die" is not protecting anybody — the second one is a person reaching for a friend, and stopping it does harm. When Naven recognises that message it delivers it and offers a helpline alongside it, and nothing about it is recorded against the account.

Display names are held to the same twelve categories and to three additional rules: a name may not pose as Naven staff or an administrator, may not be a link, email address or phone number, and may not be built from invisible or direction-reversing characters. A name that fails is replaced with a neutral placeholder wherever Naven renders it.

You also agree not to:

6 · Screening before a message sends

What this section describes is an attempt, not a guarantee. Screening misses things, including obvious things, and it is much weaker in languages other than English. Section 11 sets out the limits in detail and it is the section that governs.

Naven checks a message before it is delivered rather than after it is reported. The check is several pieces of software: written rules, and machine-learning models run by Naven's service providers (Cloudflare Workers AI, Groq and OpenAI). When the first checks would refuse a message, a further model reads it against the written policy on the safety page before the refusal stands, and can overturn it.

Swearing, in three tiers. Mild words — “hell”, “damn”, “crap”, “hate”, “sucks” — are delivered for everybody, including accounts for somebody under 13. Abbreviations such as “wtf” and “lmfao” are delivered for anybody 13 or over and refused for under-13s. Strong swear words, spelled out or disguised, are refused for everybody. A refusal for swearing is only a refusal: it is not a warning, it is not emailed, and it never counts against the account. Slurs are refused whoever they are aimed at.

Pictures and voice messages. A picture is examined by an image model, and a voice message is transcribed so the same rules can be applied to speech as to typing. This checking is limited and unreliable. It is newer and weaker than the text screen, it misses things, it can fail without anybody knowing, and it must not be relied on. The transcript is used for the decision and then discarded unless you chose to attach it to your message.

If something is blocked you are told immediately and told why, and the message is not delivered. Refused messages are designed to be read again within a few hours, by software that also reads the conversation they were sent into. If that review finds a refusal was a mistake, the warning may be withdrawn automatically, anything it caused — a pause or a suspension — may be lifted if nothing else justifies it, and you may be emailed to say so. The review can be wrong too, in either direction, and it can fail to run. If you are under 18 and a parent or guardian is linked, the words of a refused message may be shown to them (see section 1); a refusal withdrawn as a mistake is removed from what they can see.

The cost of this, stated plainly. Screening a message and being unable to read it cannot both be true. Naven chose screening, so Naven's servers can read message content in transit. Messages are encrypted in transit and at rest, but they are not end-to-end encrypted. If end-to-end encryption is your first requirement, Signal is the better product and we recommend it without reservation.

7 · Enforcement

A refused message is not delivered, and you are told why at once. For almost everybody, that is the whole consequence.

Blocked twice: an age check, or a parent. An account that Naven has blocked twice — a suspension or pause by the safety system, or a block placed by Naven’s administrator, not counting one later withdrawn as a mistake — may be asked to confirm its age before it can keep using Naven Social (messages, channels, calls and Naven AI inside the app) and the Forum. Until it does, those parts of Naven stay closed to it; reading Naven’s public pages, Settings, account deletion and the check itself stay open. An account that gives its age as 18 or over confirms with AgeVerif, a separate age-checking company, which tells Naven only that the check passed, the age threshold it confirmed, its reference and its assurance level — never a photo, a document or a card number. An account under 18 confirms by linking a parent or guardian instead. An account already linked to a parent or guardian is not asked: its parent is told, by email and in the parent controls, and the member carries on. If AgeVerif cannot be reached, the check waits rather than being skipped. The check is automated and can be wrong; Naven’s administrator can waive it, and you can email help@navenapp.com if you think it was applied in error.

Separately, Naven may suspend or remove an account immediately and without notice when keeping it would put other members at risk, and may report it to the appropriate authorities.

Every warning, pause, suspension and block is recorded with its history, and Naven's administrator can see that record. If you think a block was wrong, you do not need to do anything — it is reviewed again automatically (see section 6) — but you can also email help@navenapp.com and a person will look.

8 · Your content

What you write stays yours. You keep every right you had in it. You give Naven only the narrow permission it needs to operate: to store your content, transmit it to the people you sent it to, screen it under section 6, and display it back to you. That permission ends when the content is deleted.

Naven does not:

Content posted to a public channel is visible to everyone who can see that channel, which may be anyone with the link. Treat it as public, because it is.

9 · Files, calls, channels and the Forum

Files. Images, video and audio up to 30 MB per file. Uploads are stored for two years and then expire. Naven is not a backup service — keep your own copy of anything you care about.

The Forum. The Naven Forum at navenapp.com/forum is a separate page you use with your Naven account; it is not part of the messaging app. Posts, comments, votes and reactions on the Forum are public. Anybody can read it without an account, and search engines may index and show it. What you post appears under your @username if you have one, or otherwise your first name and last initial. Who voted or reacted is not shown. You give Naven a non-exclusive, worldwide, royalty-free licence to host, display, copy and distribute what you post there for as long as it is on the Forum, including in search results and in emails telling somebody they were replied to. Deleting a post or comment removes it from the Forum, but copies other people made or search engines cached may remain. Everything is screened before it is posted, at Naven’s strictest setting, and personal details such as addresses and phone numbers are refused for everybody. Screening misses things, and Naven makes no promise of moderation. Naven may remove any post or comment, close a discussion, or stop an account posting, at its discretion. Members under 13 can read the Forum but cannot post, comment, vote or react. A parent’s “Channels and the Forum” control applies to it.

Calls. A one-to-one call between two members who have both said they are adults usually connects directly between their two devices: Naven's server only introduces them, and the audio and video go from one device to the other. A direct connection means each device learns the other's IP address, which can reveal a rough location — as with any direct internet call. Group calls, calls with anybody under 18 or whose age Naven does not know, and calls that cannot connect directly go through Naven's own call server, which runs on Cloudflare: each device encrypts its audio and video with keys the server is not given, and the server passes them on. Only when Naven's call server cannot carry a call is it relayed by Cloudflare or carried by Agora (Agora, Inc. and its affiliates), a separate company that runs real-time audio and video infrastructure. On every one of these routes call audio and video travel through Cloudflare's or Agora's networks and no IP address is shared between members. Calls are encrypted in transit as the call screen describes; that description is how Naven works, not a promise that a call cannot be intercepted. Calls are not screened, not moderated and not recorded by Naven — nothing Naven runs looks at what is said or shown on a call, during it or afterwards. Agora and Cloudflare process call data under their own terms and privacy policies; Agora's own privacy policy, which Naven does not control. Naven is not responsible for Agora's service, its availability, or what it does with call data. Do not use a call for anything you would not want recorded or overheard.

Channels. Anyone can create a channel. If you create one you are responsible for what is posted in it, and Naven may remove a channel that is being used to break these terms. Joining by link means the link holder chose to give it to you; sharing it further is your decision and your responsibility.

10 · Naven AI and the newsroom

Naven includes an assistant and an automated newsroom. Both are machine-generated and both can be wrong.

Your conversations with the assistant are private to your account. They are not shared with other members and are not used for training.

11 · What Naven does not promise

Read this section before you rely on Naven for anything that matters. Naven is new, it is free, and it is independent. It makes mistakes, including serious ones, and the paragraphs below are not boilerplate — they describe how this software actually behaves.

Nothing Naven publishes is a promise. Every description of Naven — on this website (including the organizations, partners, safety, privacy, compliance, comparison and help pages), in the app, in emails, from Naven AI, or in a conversation with anybody working on Naven — describes how Naven works or is meant to work at the time it was written. None of it is a promise, warranty, guarantee, offer or commitment, and none of it creates an obligation, except where the law requires one or where a separate agreement in writing, signed for Naven, says so. Custom versions, partnerships, prices and dates exist only once they are agreed in writing.

Naven does not promise privacy or security. Sections 1 and 2 say so in full, and they are part of this list.

Naven does not promise moderation. Screening runs before a message sends, and it is best-effort software, not a guarantee and not a service being sold to you. It misses things. It misses obvious things. Specifically, and without this being a complete list:

Naven is not a child-safety product and must not be relied on as one. Parental controls, age bands and screening are conveniences that can fail, be circumvented, or simply not work. They are not supervision, they do not replace it, and no combination of settings makes Naven safe for a child to use unsupervised. A determined adult can reach a child on Naven, as on any platform where people can message each other.

Age checks establish very little. Age bands come from what somebody typed at sign-up. The provider check confirms only what that provider says, which Naven cannot verify and does not audit. Anybody may be any age.

Every safeguard is an algorithm, and algorithms fail. Screening, the review of refusals, age checks, the checking of consent forms, the count of blocks behind an age check, parent controls, the parent’s view of stopped messages, time limits, notices and the emails about any of them are automated systems. Where these Terms or any Naven page say what one of them does, they describe what it is designed to do and may do — not what it will do. Each makes mistakes in both directions, each can stop working without anybody noticing, and it is likely that each will fail at some point. None of them is a guarantee, and you must not rely on any of them, alone or together, to keep anybody safe.

And the ordinary ones:

12 · Disclaimers, liability and your risk

This section limits what you can claim from Naven. Read it. It applies to the fullest extent permitted by the law that governs your use of Naven, and nothing in it removes a right that law does not allow to be removed.

You use Naven at your own risk. You are solely responsible for what you send, post and share, for who you talk to, for the decisions you make because of anything on Naven, and for any harm that results. You assume every risk of using Naven, including the risks described in sections 1, 2 and 11, and the risk of contact with other people, whose conduct Naven does not control.

NO WARRANTIES. NAVEN IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTIES, REPRESENTATIONS OR CONDITIONS OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY — INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, PRIVACY, SECURITY, OR THAT NAVEN WILL BE AVAILABLE, UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL CONTENT OR CODE. No advice or information, whether from Naven, Naven AI, the newsroom, a notice or its developer, creates any warranty not written here.

LIMITATION OF LIABILITY. TO THE FULLEST EXTENT THE LAW ALLOWS, NEITHER NAVEN NOR ITS DEVELOPER, NOR ANYONE ACTING FOR THEM, IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PRIVACY, SECURITY, PROFITS, GOODWILL OR OPPORTUNITY, OR FOR ANY HARM ARISING FROM: CONTENT OR CONDUCT OF ANY MEMBER OR THIRD PARTY; SCREENING THAT BLOCKED OR FAILED TO BLOCK ANYTHING; UNAUTHORISED ACCESS TO, OR LOSS, ALTERATION OR DISCLOSURE OF, ANY ACCOUNT OR CONTENT; THE FAILURE OF ANY SERVICE PROVIDER; OR YOUR USE OF, OR INABILITY TO USE, NAVEN — WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE OR ANY OTHER THEORY, AND EVEN IF ADVISED THAT THE HARM WAS POSSIBLE. WHERE LIABILITY CANNOT BE EXCLUDED, THE TOTAL LIABILITY OF NAVEN AND ITS DEVELOPER FOR ALL CLAIMS TOGETHER IS LIMITED TO FIFTY US DOLLARS (USD $50). Naven is free, and these limits are part of what makes it possible to offer it for free.

No personal liability. To the fullest extent the law allows, no individual who builds, operates, owns, works on or contributes to Naven is personally liable to you or to anybody acting for you for anything relating to Naven. Any claim may be brought only against Naven, and only within the limits in this section.

Other companies' services. Naven is built on services run by other companies — among them Cloudflare (hosting, storage and screening models), Google (Firebase sign-in and the database, Cloud Vision photo screening, Sign in with Google, fonts and analytics on public pages), Groq and OpenAI (screening and Naven AI), Resend (email), Agora (calls, as the last fallback), NewsAPI (news articles), AgeVerif (optional age checks) and the browser companies' push services (notifications). The full list, with what each receives and a link to each one's privacy policy, is at navenapp.com/subprocessors. Their services are governed by their own terms and privacy policies, and where you use one of them directly (for example Sign in with Google or AgeVerif) you are also bound by its terms. To the fullest extent the law allows, Naven and its developer are not responsible for their acts, omissions, failures, outages or security, or for what they do with data they receive.

Automated decisions. Refusing a message, recording a warning, pausing sending, suspending an account, withdrawing a warning and retracting a message can all be decided by software without a person looking first. To the fullest extent the law allows, Naven and its developer are not liable for any such decision, whether it was right or wrong, or for any decision not made.

Parents and guardians. A parent or guardian who agrees to these Terms for a child is responsible for the child's use of Naven, and the limits in this section apply to claims by the parent or guardian as well as by the child.

Your responsibility to Naven. To the extent the law allows, you agree to defend, indemnify and hold harmless Naven and its developer against any claim, loss or expense (including reasonable legal fees) arising from your content, your use of Naven, or your breach of these Terms or of anyone else’s rights.

What is not limited. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited or excluded, and nothing affects rights you have as a consumer that cannot be waived by agreement. Where the law of your country does not allow part of this section, that part applies to you only as far as that law permits, and the rest continues to apply.

Time limit. To the extent the law allows, any claim relating to Naven must be brought within one year of the event it is about.

13 · Ending it

You can leave at any time. Delete your account in Settings, or on the delete-account page if you cannot sign in; a parent can delete a child's account from the parent controls. See the Privacy Policy for exactly what is removed and what necessarily remains (a message you sent to someone else stays in their conversation — Naven cannot reach into another person's inbox and unsend your side of a chat they took part in).

Naven may suspend or end your access if you break these terms, if keeping your account would put other members at risk, or if Naven shuts down. To the fullest extent the law allows, Naven may also suspend, limit or end any account, and change, pause or stop any part of Naven, at any time and for any reason or none. If Naven shuts down, it intends to give notice where it reasonably can and a way to export your data, but it is not obliged to.

How a suspension actually works, written out because you are entitled to know before it happens. An account is suspended only when serious refusals happen on three different days within 30 days (section 7), and the length is set by the most serious thing in that pattern: harassment and threats, hate speech, encouraging self-harm, malware, weapon sales and extremist recruitment, four weeks; doxxing, illegal sales, slurs and graphic violence, three; bullying and scams, two; anything else, one. Sexual solicitation or anything sexual involving a minor suspends on the first instance, for five weeks. Each later suspension moves up the scale, to a maximum of five weeks at a time. Swearing never leads to a suspension. A suspension caused by a warning that the review later withdraws is lifted, and so is any pause or suspension placed under the rules in force before 27 September 2026 that the current rules would not have placed.

An administrator can also block an account by hand, which overrides the automatic scale in both directions. When that happens Naven shows you the reason, any message the administrator wrote to you, and the date it ends. A block with an end date lifts by itself on that date — you do not need to ask, appeal, or sign in again for it to clear. Signing out or creating a second account does not lift a block, and a second account made to get around one may itself be closed. If you think a block is wrong, reply to the email Naven sent you or write to help@navenapp.com.

Display names. Naven screens display names to the same standard as messages and to three additional rules — a name may not impersonate Naven staff, may not be a link, email address or phone number, and may not use hidden or direction-reversing characters. An administrator may replace a name that breaks these rules, and a replaced name cannot be changed back by the account holder.

14 · Changes to these terms

These terms will change as Naven does. The date at the top always reflects the current version. When they change, the next time you open Naven you are shown what changed, in plain words, and asked to agree before you carry on. A member who has not agreed in the app within three days of the change, and has an email address, is sent the same summary by email; a member who has already agreed is not emailed about it. Because Naven's email provider limits how many can be sent in a day, those emails go out over several days, so yours may arrive some days after the change has taken effect. A parent or guardian who agreed for a member under 18 is emailed the same summary; their agreement carries over unless they withdraw it from the parent controls. (For a child under 13, a change to what Naven collects from children or how it uses or discloses it needs the parent's consent again, as the Children's Online Privacy Protection Act requires.) Using Naven after a change means you accept it; if you do not, stop using it and ask us to delete your account. If any part of these Terms is found unenforceable, the rest remains in force, and Naven not enforcing a part is not a waiver of it. These Terms, the Privacy Policy and the safety page are the whole agreement between you and Naven about the service.

General. You agree to receive notices about Naven and these Terms electronically — in the app or by email — and that they meet any requirement for notice in writing. Naven may transfer these Terms and its rights and obligations under them, including to a company formed to run Naven or to anybody who takes over operating it; you may not transfer yours. Naven is not responsible for any failure or delay caused by events beyond its reasonable control, including outages of the services it is built on, network failures, attacks, natural events or the actions of authorities. Sections 1, 2, 8, 11, 12, 14 and 15, and anything else that by its nature should, continue to apply after your account ends. Nobody other than you and Naven has any right under these Terms. Headings are for convenience only.

15 · Contact and governing law

For anything about these terms or a legal notice: legal@navenapp.com. A blocked message you think was wrong, or a deletion request: help@navenapp.com. A safety concern: safety@navenapp.com. The operator’s legal name is in the Children’s Privacy Notice, and a postal address is given on request.

Postal address: given on request by email. Telephone: given on request by email.

Resolving a dispute. If you have a complaint or a claim about Naven, write to the address above first and describe it, with what you are asking for. You and Naven agree to try in good faith to resolve it informally for at least 60 days before either starts a claim in court, except for a claim that belongs in small claims court or a request for urgent relief to stop harm.

Governing law and courts. These Terms, and any dispute about Naven, are governed by the laws of the State of California and applicable United States federal law, without regard to conflict-of-law rules. Any claim that is not resolved informally must be brought in the state or federal courts located in Orange County, California, and you and Naven consent to their jurisdiction, except that you may bring a claim in the small claims court where you live if it qualifies. Claims may be brought only individually, and not as a plaintiff or class member in any class, collective or representative proceeding, to the fullest extent the law allows. If you live in a country whose law gives you the right to bring a claim in your own courts, or under your own law, nothing here takes that right away.

These terms are written by Naven’s developer, not by a lawyer, and are not legal advice to you. They are meant to be binding, and to be an honest description of how Naven actually operates.

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